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Delivery & payment

Delivery terms

The delivery terms of our shop apply. We deliver within Germany and abroad.

Shipping costs

Germany: flat rate of €3.49, free shipping on orders of €49 or more
EU countries: flat rate of €13.99, free shipping on orders of €90 or more
Other countries: flat rate of €19.99

Delivery times

Unless otherwise stated in the offer, delivery usually takes 2–5 days within Germany and 5–7 days abroad after the contract has been concluded. If prepayment has been agreed, the delivery period starts on the day the payment is made.

There is no delivery on Sundays and public holidays.

If you order items with different delivery times, we will ship them together. In this case, the longest delivery time applies.

Accepted payment methods

Klarna
PayPal
Visa
Mastercard
Instant bank transfer
American Express
Maestro
EPS transfer
Shop Pay
Apple Pay
Google Pay

Payment term

If you pay by invoice, the invoice amount is due within 14 days.

Questions?

If you have any questions, please contact us by email: webshop@bycaramella.com

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Your legal guarantee rights

LEGAL GUARANTEE Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code below or ask the seller. europa.eu/youreurope/guarantees What to do if you receive non-conforming goods: 1 Contact the seller as soon as possible to report the issue; 2 Provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

Open the legal guarantee notice on Your Europe